Tuesday, December 19, 2017
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An Operator's View

An Operator’s View: Glenstrae Farm’s Alastair Trewin

Land-based tourism operators in the Kaikoura region are struggling to get back on their feet but Glenstrae Farm 4 Wheel Adventures' Alastair Trewin is trying to turn the disaster to his advantage with a new earthquake tour.

An Operator’s View: Chris Jolly Outdoors’ Simon Jolly

Following the retirement of founders Chris and Sue Jolly, son Simon and his wife Katie are buying Taupo's Chris Jolly Outdoors. Simon Jolly tells the Ticker of his plans, the launch of the operator's cultural tours, and why the Taupo region has so much more to offer than just its beautiful lake.

An Operator’s View: Dig This’ Ed Mumm

Founder Ed Mumm on founding the business in the US and how this week's shootings in Las Vegas is something he has always worried about in America.

An Operator’s View: Heletranz’s Sofia Ambler

Heletranz's co-owner Sofia Ambler tells the Ticker how she went from trading stocks to selling dreams, her company's recent expansion, and how its new Instrument Flight Rules service is helping inbound tour operators.

An Operator’s View: Kapiti Island’s John Barrett

Kapiti Island Nature Tours founder John Barrett on the value of culture to its eco-tourism business, overcoming significant opposition to its launch, and expanding beyond the island.

An Operator’s View: Rotorua Canopy Tours’ James Fitzgerald

Rotorua Canopy Tours' co-founder and GM, James Fitzgerald, on how winning last year's Supreme Award had an immediate impact on his business.

An Operator’s View: Black Water Rafting’s Angus Stubbs

As Black Water Rafting celebrates 30 years this month, operations manager Angus Stubbs tells us how the business has evolved since it launched off the back of a ute, coping with growth that has seen 200 customers a summer become 200 a day, and how caving was a family affair for the Waitomo local. 

An Operator’s View: Fullers Group’s Mike Horne

New Fullers Group chief executive Mike Horne tells the Ticker about the company's new strategy, the internal changes at the business, coping with Waiheke Island community concerns, and the opportunities ahead for the ferry, cruise and coach operator.

An Operator’s View: Pukaha’s Helen Tickner

After four years leading the team at Pukaha Mount Bruce, GM Helen Tickner moves on at the end of the month. She tells the Ticker about the challenges she's faced, the never-ending struggle to fund conservation, but why the future's still bright at the Wairarapa attraction.

An Operator’s View: Hassle-free Tours’ Mark Gilbert

Hassle-free Tours owner Mark Gilbert on how he and his wife Nikki began their business, recovering from the Christchurch earthquakes, and the company's $2m expansion plans to launch in Queenstown and Auckland.

An Operator’s View: The Rees’ Mark Rose

Mark Rose, general manager of The Rees Hotel and Luxury Apartments, calls for better staff pay for industry workers, why more effort should be made to promote our 'New Zealandness', and why he's pushing the expansion of the hotel out if its Queenstown base.

An Operator’s View: Rotorua’s Jasmine Adams

Following her inaugural Holiday Parks’ Emerging Star Award, Rotorua TOP 10 operator Jasmine Adams tells the Ticker about her work outside of the business, drawing inspiration from others in the industry, and being nominated this week for a NZ Tourism Award.

An Operator’s View: Whispering Trails’ Maria Kire

Maria Kire from Hokianga's Whispering Trails tells us about turning a lifestyle into a business, combining cultural and eco-tourism, and how the young business recently won a $30,000 development grant.

An Operator’s View: Coronet Peak’s Nigel Kerr

Coronet Peak’s ski area manager, Nigel Kerr, on what's changed in the snow industry, what hasn't, and what's happening at one of the country's most popular ski fields.

An Operator’s View: Waimarino Group’s Blair Anderson

Waimarino Group’s director, Blair Anderson, on changing international perception of the regions, breaking into the cruise ship market, and first learning about the tourism distribution chain down at the pub.

An Operator’s View: Earth & Sky’s Margaret Munro

Earth & Sky GM Margaret Munro on the operator’s new partnership with China Southern Airlines, the challenges of hiring skilled staff, and the progress being made on its joint venture with Ngāi Tahu, the International Astronomy Centre at Lake Tekapo

An Operator’s View: Haka Tourism Group’s Ryan Sanders

In the week his Haka Tourism Group celebrates its 10th birthday, founder Ryan Sanders tells us about the group's move upmarket, building a brand around New Zealand as a tourist destination and his expansion plans for the next decade.

An Operator’s View: Forgotten World Adventures’ Ian Balme

Forgotten World Adventures founder and director Ian Balme on business collaboration, targeting the international market, the value of employing Taumarunui locals and how he went from selling golf cart rides to telling stories.

An Operator’s View: Explore Group’s Kit Nixon

Explore Group's chief executive Kit Nixon tells us why the boat cruise and tour company set sail up the value curve, expanding overseas and delivering unique maritime experiences.

An Operator’s View: Crowne Plaza Queenstown’s Anna Edie

Crowne Plaza Queenstown’s General Manager Anna Edie on adapting to her first general manager role in New Zealand, hiring great talent and operating with a point of difference.

An Operator’s View: Southern Lakes Helicopters’ Lloyd Matheson

Southern Lakes Helicopters' operations manager Lloyd Matheson tells the Ticker about coping with new DOC and CAA charges, being president of Aviation NZ and what he'd like to see changed, and why the company is now flying in Antarctica.

An Operator’s View: The Timber Trail Lodge’s Bruce Maunsell

Timber Trail Lodge director Bruce Maunsell on its first five weeks of operation, the repercussions of the Tourism Growth Partnership being scrapped and the pressing infrastructure needs in the King Country and beyond.

An Operator’s View: Dunedin Railways’ Murray Bond

Chief executive Murray Bond on Dunedin Railways' future, Dunedin's tourism needs and how he'll miss the business when he retires in October after 24 years on the job.

An Operator’s View: NZ Fine Touring Group’s David Kettle

NZ Fine Touring Group co-founder David Kettle on the Wanaka-based company's expansion plans, preparing to enter a new market segment, and why the inbounder is considering entering the hotel sector.

An Operator’s View: Kelly Tarlton’s Tim Keeling

Kelly Tarlton's SEA LIFE Aquarium's general manager, Tim Keeling, tells the Ticker about the attraction's strategy to partner with other operators, driving local engagement and its new Aquarium After Dark event this weekend.

An Operator’s View: Christchurch Airport’s Justin Watson

Christchurch International Airport's chief commercial officer - aeronautical, Justin Watson, shares his views on the airport's performance and its $180m development programme.
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